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IT INTERN
Roanoke, VA
Job/Internship Description
JOB POSITION: IT Intern
Division: Customer Service & IS
Status: Non-Exempt/Paid
Job Code: 639
Reports to: Technical Support Analyst
Date: 10-23-14
Revised Date: 04-24-23
Last Reviewed Date: 04-24-23
SUMMARY OF JOB
Upgrades and maintains existing hardware and operating software. Installs new PC's
and related hardware and operating software. Investigates hardware problems and
performs minor system hardware and communication connection repairs. Diagnose
hardware and software problems requiring comprehensive knowledge of PC hardware
installation, repair, testing, and troubleshooting.
Responds to inquiries and requests for assistance with the organization's computer
systems or PC's. Identifies problems, troubleshoots and provides solutions to assist
users. Coordinates with other IT staff to resolve problems if necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned or scheduled.
* Installs, repairs, and services computer equipment.
* Installs software applications.
* Assists in first-line user support on hardware, operating software, and enterprise
applications.
* Provides basic phone setup and support for office and cell phones.
* Upgrades, maintains, and troubleshoots hardware, software, and telecommunications
equipment used in support of departmental automated systems.
* Assists in maintaining computer equipment inventory.
* Provides support for software used by the Authority user community.
* Provides backup to Technical Support Analyst.
* Assists others in IT on various projects.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
* Ability to specify computer hardware requirements based on application needs.
* Ability to write maintenance and user documentation.
* Working knowledge of MS Excel for data analysis.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to learn, understand, and apply new technologies.
* Ability to elicit cooperation from a wide variety of sources, including upper
management, contractors, and other departments.
* Ability to react to computer hardware and software problems promptly and
efficiently.
* Ability to think logically, plan strategically, analyze information, and solve complex
technical problems.
* Ability to establish and maintain effective working relationships with co-workers,
employees, other Water Authority departments, contractors and the general public.
* Ability to work with minimal supervision.
* Ability to read, analyze and interpret common scientific and/or technical journals,
financial reports and legal documents.
* Ability to write reports, correspondences and procedure manuals in a clear concise
manner.
* Must possess and maintain a good work ethic concerning attendance, punctuality,
positive attitude, meeting deadlines, being a team player and encouraging teamwork
among employees.
* Must have a solid working knowledge of computer hardware and networks, Microsoft
Windows for personal computers operating systems. Experience with the following
would be beneficial - Windows 11, Microsoft Office products, virtual private network
(VPN), file transfer protocols, antivirus software, firewalls, LAN/WAN infrastructure
and deployment tools.
EDUCATION and/or EXPERIENCE
Interested students must be enrolled and active in a high school or college curriculum
that is beneficial to both the student and the Water Authority. College students must
take a minimum of 6 credits in at least two out of three semesters for a total of 12
minimum credits per college year or be enrolled in a Graduate program.
CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS
Must possess a valid Virginia driver's license or have the ability to obtain one within 30 days of
employment date. No more than six (6) demerit points on driving record if required to drive Water
Authority vehicles.
PHYSICAL DEMANDS OF THIS JOB
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to walk, stand, sit;
kneel, crouch, crawl, use hands to finger, handle, or feel; reach with hands and arms; talk and
hear.
* Specific vision abilities required by this job include ability to adjust focus.
* Employee must frequently lift and/or move up to 50 pounds.
WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
* The noise level in the work environment is usually moderate.
* Employee is subject to normal work conditions as required in an office setting.
GENERAL STATEMENT AND SELECTION GUIDELINES
The above statements describe the general nature and level of work assigned to in this job position.
They should not be construed as an exhaustive list of all job duties or tasks performed by personnel
so classified.
The following will identify the selection guidelines for job placement:
* WVWA application
* Rating of education, experience, training and qualifications
* Reference checks
* Interview with WVWA management team
* Applicant must pass a pre-employment physical and drug/alcohol test
* A criminal background check and social security number verification will be performed. The
results must match information provided by the applicant on the WVWA application
* Job related test might be required and would be administered to all applicants applying for the
position
Division: Customer Service & IS
Status: Non-Exempt/Paid
Job Code: 639
Reports to: Technical Support Analyst
Date: 10-23-14
Revised Date: 04-24-23
Last Reviewed Date: 04-24-23
SUMMARY OF JOB
Upgrades and maintains existing hardware and operating software. Installs new PC's
and related hardware and operating software. Investigates hardware problems and
performs minor system hardware and communication connection repairs. Diagnose
hardware and software problems requiring comprehensive knowledge of PC hardware
installation, repair, testing, and troubleshooting.
Responds to inquiries and requests for assistance with the organization's computer
systems or PC's. Identifies problems, troubleshoots and provides solutions to assist
users. Coordinates with other IT staff to resolve problems if necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned or scheduled.
* Installs, repairs, and services computer equipment.
* Installs software applications.
* Assists in first-line user support on hardware, operating software, and enterprise
applications.
* Provides basic phone setup and support for office and cell phones.
* Upgrades, maintains, and troubleshoots hardware, software, and telecommunications
equipment used in support of departmental automated systems.
* Assists in maintaining computer equipment inventory.
* Provides support for software used by the Authority user community.
* Provides backup to Technical Support Analyst.
* Assists others in IT on various projects.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
* Ability to specify computer hardware requirements based on application needs.
* Ability to write maintenance and user documentation.
* Working knowledge of MS Excel for data analysis.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to learn, understand, and apply new technologies.
* Ability to elicit cooperation from a wide variety of sources, including upper
management, contractors, and other departments.
* Ability to react to computer hardware and software problems promptly and
efficiently.
* Ability to think logically, plan strategically, analyze information, and solve complex
technical problems.
* Ability to establish and maintain effective working relationships with co-workers,
employees, other Water Authority departments, contractors and the general public.
* Ability to work with minimal supervision.
* Ability to read, analyze and interpret common scientific and/or technical journals,
financial reports and legal documents.
* Ability to write reports, correspondences and procedure manuals in a clear concise
manner.
* Must possess and maintain a good work ethic concerning attendance, punctuality,
positive attitude, meeting deadlines, being a team player and encouraging teamwork
among employees.
* Must have a solid working knowledge of computer hardware and networks, Microsoft
Windows for personal computers operating systems. Experience with the following
would be beneficial - Windows 11, Microsoft Office products, virtual private network
(VPN), file transfer protocols, antivirus software, firewalls, LAN/WAN infrastructure
and deployment tools.
EDUCATION and/or EXPERIENCE
Interested students must be enrolled and active in a high school or college curriculum
that is beneficial to both the student and the Water Authority. College students must
take a minimum of 6 credits in at least two out of three semesters for a total of 12
minimum credits per college year or be enrolled in a Graduate program.
CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS
Must possess a valid Virginia driver's license or have the ability to obtain one within 30 days of
employment date. No more than six (6) demerit points on driving record if required to drive Water
Authority vehicles.
PHYSICAL DEMANDS OF THIS JOB
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to walk, stand, sit;
kneel, crouch, crawl, use hands to finger, handle, or feel; reach with hands and arms; talk and
hear.
* Specific vision abilities required by this job include ability to adjust focus.
* Employee must frequently lift and/or move up to 50 pounds.
WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
* The noise level in the work environment is usually moderate.
* Employee is subject to normal work conditions as required in an office setting.
GENERAL STATEMENT AND SELECTION GUIDELINES
The above statements describe the general nature and level of work assigned to in this job position.
They should not be construed as an exhaustive list of all job duties or tasks performed by personnel
so classified.
The following will identify the selection guidelines for job placement:
* WVWA application
* Rating of education, experience, training and qualifications
* Reference checks
* Interview with WVWA management team
* Applicant must pass a pre-employment physical and drug/alcohol test
* A criminal background check and social security number verification will be performed. The
results must match information provided by the applicant on the WVWA application
* Job related test might be required and would be administered to all applicants applying for the
position
Position Summary
Company
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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