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Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

The CIO Corporate Technology team presents an exciting opportunity to blend technical expertise with strategic business management skills while assuming operational responsibilities, enhancing efficiency and innovation across the organization. Collaborating closely with cross-functional teams and stakeholders, this role empowers individuals to align technology initiatives with overarching business objectives, driving sustainable growth and competitive advantage through transformative digital capabilities. With a focus on optimizing operations and leveraging cutting-edge technology solutions, team members play a pivotal role in shaping the company's future trajectory and ensuring operational excellence.

What you will be doing

The Vendor Management Specialist - Office of CIO plays a vital role in supporting the CIO's strategic objectives by managing relationships with IT vendors, optimizing procurement processes, mitigating risks, and driving innovation and value creation through effective vendor partnerships.

• Vendor Selection: Partner with Worldpay Procurement to Identify and evaluate potential vendors specializing in IT products and services, considering factors such as technology compatibility, innovation, and industry expertise.

• Vendor Relationship Management: Cultivate and maintain strong relationships with IT vendors to ensure alignment with the organization's strategic objectives, foster collaboration, and drive innovation.

• Performance Monitoring: Monitor IT vendor performance against key performance indicators (KPIs) and service level agreements (SLAs), and proactively address any deviations or deficiencies.

• Risk Management: Identify, assess, and mitigate risks associated with IT vendor relationships

• Compliance Management: Ensure IT vendor compliance with regulatory requirements, industry standards, and corporate policies, particularly in areas such as data privacy, security, and software licensing.

• Cost Management: Optimize IT vendor-related expenses by identifying cost-saving opportunities, negotiating competitive pricing, and rationalizing vendor portfolios to minimize duplication and maximize value.

• Vendor Development: Collaborate with IT vendors to explore opportunities for joint innovation, process optimization, and knowledge sharing that enhance the organization's technological capabilities and competitive advantage.

• Issue Resolution: Facilitate the timely resolution of disputes, escalations, or service disruptions with IT vendors, leveraging effective communication, negotiation, and problem-solving skills.

• Documentation and Reporting: Maintain comprehensive documentation of IT vendor contracts, performance metrics, correspondence, and incident reports, and generate regular reports for the CIO and other stakeholders.

What you bring:

• Bachelor's degree in information technology, business administration, or a related field; MBA or relevant certifications (e.g., Certified Professional in Vendor Management - CPVM) preferred.

• Proven experience in IT vendor management, procurement, or contract negotiation, preferably within a technology-intensive environment.

• Strong understanding of IT procurement processes, vendor management best practices, and emerging trends in IT sourcing and outsourcing.

• Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively with internal stakeholders and external vendors.

• Analytical mindset with the ability to assess vendor performance, analyze contract terms, and identify opportunities for improvement.

What we offer you

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry

• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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